Shipping policy

  • FREIGHT CHARGES FOR NON-WINE CLUB MEMBERS

    • Mr. Riggs Wine Co. offers free delivery for all orders over 12 bottles, unless otherwise stated.
    • Mr. Riggs Wine Co. has two simple tiers to offer national flat-pricing for almost 90% of households in Australia. These prices apply to each case of 1-11 bottles.
    • South Australia $10 | National $15.
    • ‘National’ applies to locations in main metropolitan centres.
    • Freight will be calculated at the time of invoicing.
    • In circumstances where the delivery location is not covered by our standard freight service (for example external Australian territories and extremely remote locations), additional freight fees and handling costs to those outlined above will be incurred. Please call us to enquire about costs if your location falls into this category.
    • Mr. Riggs Wine Co. reserves the right to charge any freight and handling fee on any special orders.Mr. Riggs Wine Co. reserves the right to change freight charges.

    DELIVERY

    Please allow for up to 7 working days for your wine to be received after receiving confirmation of your order.

    • If you have not received your wines in this timeframe, please contact us and we will trace your delivery.
    • You are responsible for providing full and accurate delivery address, contact numbers and instructions. Re-delivery because of any failing in these aspects will be to your account.
    • To ensure correct delivery – please be aware that if you are not available to receive delivery:
      • Australia Post will leave a card informing you of wines available for collection at your post office if there is no-one home to take delivery. Australia Post will not leave the wines unattended as they follow responsible conduct law.
    • Delivery times made known to you are estimates only and Mr. Riggs Wine Co. is not liable for any late or non-delivery.
    • Please allow up to 5 working days for capital city deliveries and up to 10 working days for regional areas, although we cannot be accountable for unusual delays by Australia Post.
    • Without limiting the operation of any other Terms and Conditions herein, you agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancel an order.
    • Without limiting the operation of any other Terms and Conditions herein, Mr. Riggs Wine Co. will not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place.
    • Mr. Riggs Wine Co. is not liable for any loss, damage or delay occasioned to you or any other person claiming through you arising from late or non-delivery of the wine ordered.